WhatsApp · 11:52 PMResolved
“Do you deliver on Sundays?”
Answered from the delivery-hours FAQ and offered to book a slot — 14 seconds, no one awake.
01Examples
What gets answered. Every night.
A representative sample of what Chatty actually handles — questions, photos, calls, escalations, in whatever language they arrive in. Illustrative examples; your own volume depends on your traffic.
Telegram · photoResolved
A photo of a cracked phone case
Read the image, matched it to the warranty policy, started a return.
Voice callResolved
“What time did we agree on?”
Pulled the exact slot from the booking record and confirmed it back.
EmailEscalated
A refund request, upset tone
Recognized it as sensitive and handed off to a person, with the full thread summarized.
Web chat · 4:10 PMResolved
“Is the large size back in stock?”
Checked the stock note, gave the restock date, offered to message them when it lands.
WhatsAppLearned
A question it had never seen
Flagged the gap instead of guessing. Once you answered it once, it never missed again.
TelegramResolved
“Is this shipped yet?”
Looked up the order status and replied with the tracking link, unprompted.
CorrectionLearned
A wrong answer, fixed once
You corrected one reply about return windows — it never repeated the mistake.
Web chat · detected languageResolved
A 2am question, not in English
Detected the language and replied in it the same minute — the team found out the next morning.
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